At Groupe EP, we are committed to shipping your orders as quickly as possible to provide you with an optimal shopping experience. Please review our Shipping and Delivery Policy below for all the necessary information regarding the handling of your orders.

1. Order Processing Time

Orders are processed Monday through Friday, excluding public holidays. Once your order is placed, it will be prepared and shipped within 1 to 3 business days. If an item is out of stock or if additional information is required to process your order, we will contact you promptly to keep you informed.

2. Delivery Options

We offer several delivery options to suit your needs:

• Standard Shipping
  Estimated delivery time: 3 to 7 business days
  Shipping fees: Calculated based on the weight and destination of your order

   

• Express Shipping
  Estimated delivery time: 1 to 3 business days
  Shipping fees: Calculated based on the weight and destination of your order

   

• In-Store Pickup
  If you are located near one of our stores or pickup points, you may choose to collect your order directly. This option is free of charge.

3. Shipping Fees

Shipping fees are calculated based on various factors, including the total weight of your order and the destination. You will be able to view the exact shipping costs before finalizing your order at checkout. All shipping fees are clearly displayed during the ordering process.

4. International Shipping

We also offer international shipping to [specify countries or regions served]. Shipping fees and delivery times may vary depending on the destination. Please note that customs duties and taxes may apply according to the regulations of the destination country, and these fees are the responsibility of the customer.

5.Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package at any time on the carrier’s website using the tracking number provided.

6. Delivery Issues

If you experience a delay or any issue with the delivery of your order, we encourage you to contact us within 5 days of the expected delivery date. We will do our best to resolve the situation promptly.
Potential issues may include:

• Order not received

• Damaged package

• Incorrect delivery (wrong address, etc.)

7. Shipping Addresses

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or delivery errors resulting from an incorrect or incomplete address.

8. Shipping Restrictions

Some destinations or products may be subject to shipping restrictions. If your order cannot be shipped to your location due to such restrictions, our customer service team will notify you.

9. Contact

If you have any questions about our shipping options or need assistance tracking your order, feel free to contact our customer service team at [contact email] or by phone at -1-800-463-4788.
We strive to offer you a fast and reliable delivery experience.