At Groupe EP, we are committed to providing our customers with a pleasant and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, and we aim to make returns and refunds as easy as possible in such cases. Please review our return and refund policy below.

1. Returns

We accept product returns within 30 days from the date of purchase, subject to the following conditions:

• Products must be in their original condition, unused, unopened, and in their original packaging.

• Sale or promotional items may be subject to specific return conditions.

• Certain products, such as personalized or perishable items, are not eligible for return.

Return procedure:

• Contact our customer service at [contact email] or via our online form to initiate your return.

• Once your return request is approved, you will receive instructions on how to send the items back.

• Make sure the product is properly packaged to avoid any damage during shipping.

2. Refunds

Refunds are issued using the original payment method and may take up to 10 business days after the return is accepted.

Refund conditions:

• Refunds will only be issued if the product is returned in the required condition (unused, in original packaging, etc.).

• Initial shipping fees are non-refundable unless the error is ours or the product is defective.

3. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please contact our customer service within 5 days of receiving the item to arrange for its return. We will proceed with an exchange or a full refund, including return shipping fees.

4. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order for the desired product.

5. Return Shipping Fees

Return shipping costs are the responsibility of the customer, unless the product is defective, damaged, or if the error originated from Groupe EP.

6. Contact

If you have any questions regarding our return and refund policy, or if you wish to initiate a return, please contact our customer service at infoqc@groupeep.com or by phone at 1-800-463-4788

We are committed to resolving all requests quickly and efficiently.